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Getting Started - Clients
Clients begin by selecting either Individual or Business accounts:Individual Account: Tailored for single-user access an...
Getting Started - Helpers
In the 2Point App, "Helpers" are the backbone of service delivery, including roles such as drivers, movers, and other in...
Delivery Status & Stages
The 2Point App offers a structured delivery flow that includes distinct booking statuses and tracking stages to st...
Moving Status & Stages
Moving Status & StagesThe 2Point App provides a structured moving flow that incorporates distinct booking statuses a...
Frequently Asked Questions
What services does 2Point App offer?
2Point App offers on-demand last-mile delivery, moving, and cleaning services for both residential and commercial clients. Our services are designed t...
How do I book a service through the 2Point App?
To book a service, download the 2Point App from your app store, create an account, and follow these steps: 1. Select the type of service you need (...
How is the pricing determined for each service?
The app provides real-time pricing, so you can see the cost before confirming your booking. The pricing for each service is calculated based on variou...
What measures are in place to ensure the safety and professionalism of Helpers?
All Helpers are thoroughly vetted through a comprehensive background check and onboarding process. We provide training to ensure they uphold the highe...
How can I track my delivery or service in real-time?
Once your booking is confirmed, you can track your delivery or service in real-time through the app. You will receive updates on the status and locati...
What should I do if I need to reschedule or cancel my booking?
To reschedule or cancel your booking, open the 2Point App, go to your bookings, and select the option to reschedule or cancel. Please note that cancel...
What if I am not satisfied with the service provided?
Your satisfaction is our top priority. If you are not satisfied with the service, please contact our support team through the app. Provide details of...
Are there any preparations I need to make before the Helper arrives?
Yes, to ensure a smooth process, please: For deliveries: Ensure the delivery area is clear and accessible. For moving: Pack and label your items,...
How do I become a Helper with 2Point Delivery?
To become a Helper, download the 2Point App and apply through the "Become a Helper" section. Complete the application form, undergo the background che...
What insurance coverage is required for clients?
Clients are required to possess insurance for their homes or offices to cover any small unintentional damages that may occur during the delivery, movi...
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