Client Safety Guidelines

Packaging & Shipment Safety

• Package all itemssecurelybefore the helper arrives — use appropriate boxes, bubble wrap, or padding
• Never shipprohibited items— hazardous materials, flammables, controlled substances, or live animals
• Declare theaccurate valueof every shipment — undervaluation voids insurance coverage
• Affix thebooking labelclearly to the largest flat surface before pickup
• For fragile items, clearly mark"Fragile – Handle with Care"on all sides of the package

🔐Account Security

• Use astrong, unique passwordand enable 2FA under Account → Security
• 2Point willnever askfor your password, PIN, or full card number via phone or email
• Do not share your login credentials or booking OTPs with anyone, including helpers
• Review active sessions regularly and revoke unfamiliar devices
• Report suspected phishing tosupport@2pointlogistics.comimmediately

🚨Reporting a Concern

• Damaged goods:Report via Bookings → Select → Report Issue within 48 hours. Include photos
• Missing package:Contact support within 24 hours with booking ID and last known tracking stage
• Suspicious helper behavior:Report via in-app flag on the booking or call +1 (639) 997-2710
• Fraud or unauthorized payment:Contact support immediately and lock your payment method

🏠Home Delivery Safety

• Provide aspecific delivery instructionif you won't be home — e.g., "Leave with neighbor", "Use lockbox"
• Do not providefull home accessfor standard deliveries — helpers only enter by explicit client invitation for moving/cleaning
• Moving and cleaning helpers undergo fullbackground checks— review their profile and ratings before arrival
• You cancancel a bookingif you feel unsafe before the helper arrives
• When a helper enters your home for moving or cleaning, keepvaluables, documents, and medicationssecured in a locked room or out of sight